About Us
We are an online animal shop that provides a unique selection of healthy tropical freshwater fish, reptiles, amphibians, tarantulas, and quality supplies that give you inspiration to get you excited about having a pet. Thank you for visiting our online store.
Welcome to Chaotic Aquatic
Shipping Information
LIVE ARRIVAL GUARANTEE:
We make buying from Chaotic Aquatic as risk free as possible. We offer 100% guaranteed live healthy arrival in the rare event of DOA (Dead On Arrival) you must contact us within 1 hours of delivery to notify us of the problem, please take 2 CLEAR photos of any DOA's BEFORE opening the bag. The guarantee is void after 1 hours or after the bag has been opened. WE DO NOT ISSUE ANY REFUNDS WITHOUT PHOTOS. Refunds will be per DOA, Please bring live animals and plants inside promptly after delivery, the insulated box can only protect them for 1-2 hours max in direct sun, hot mailboxes, and freezing temperatures. Shipping charges are not covered by our DOA policy
-Customer service is our number one priority. Please reach out to us with any questions and we will make sure you are 100% happy with your order.
Shipping transit times are generally 1-3 days for fish orders, overnight shipping for reptiles and other animals.
Orders Generally Ship Out On Monday and Tuesday To Avoid Shipping Delays.
Contact Us
Contact info